Reference

How Our Policies Protect Your Account

poiymarket operates under terms designed to be clear, not buried in fine print — covering account eligibility, data handling, and your rights as someone using this platform where state law permits. Access to our services depends on your location and applicable state regulations.

State-based eligibilityAccount data rightsPayPal & Venmo policy contextClear contact pathsPlay+ prepaid terms
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poiymarket How Our Policies Protect Your Account
HOW WE HANDLE DATA

Security, Retention, and Your Account Rights

We treat your account data as something you have real rights over — not just a record we keep indefinitely. Our data practices cover what we collect, how long we hold it, and how you can request changes or deletion. Account security steps, including identity verification and session monitoring, are built into how the platform works, not bolted on as an afterthought.

Cookie Policy We use session and preference cookies to keep your account wallet state and payment method selections intact. You can manage cookie preferences from the settings menu in your account.
Account Security Account access is protected by multi-step verification. If you log in from a new device, a confirmation step is required before the lobby or wallet is accessible.
Data Retention We retain transaction records and account data for the period required by applicable state regulations. You may request a copy of your data or ask about deletion timelines via email support.
Requesting Changes To update personal details, correct account information, or submit a formal data removal request, use the Account Help Center or contact support directly with your account ID.
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If something in our terms raises a question — your account status, a transaction hold, or a data request — we have direct contact paths available. Don't let a policy question sit unresolved; our support team can route legal and account matters to the right internal team quickly.

Team online

Live Chat

Open the chat widget in your account dashboard to reach our support team directly. Legal and policy questions are flagged and escalated same session.

Email Support

Send detailed account or policy questions to our support address found in your account settings. We respond with a case reference so your issue is tracked.

Account Help Center

The Help Center inside your account covers term updates, payment policy changes affecting PayPal or Play+, and how to submit a formal data request.

Legal Questions We Hear Most Often

These are the policy and legal questions that come up most frequently. If yours isn't here, the Account Help Center or live chat can get you a direct answer.

Yes. Access depends on state law where you are located. We do not operate under a federal licence, and eligibility is assessed by your state of residence and current location during each session.

Our platform terms govern how your account wallet is handled, but PayPal and Venmo each apply their own service agreements to transactions on their end. Both sets of terms are in effect simultaneously.

Yes. Submit a data request through the Account Help Center or by emailing support with your account ID. We respond with a case reference and provide the data in a readable format within the timeframe required by applicable law.

If verification is incomplete, a hold may be placed on withdrawal requests until documentation is submitted. You can upload documents directly through your account dashboard to clear the hold.

Updated terms are posted on this page before taking effect. Continuing to use your account after a change is posted means you have accepted the updated terms. We do not send automatic alerts for minor policy edits.

Account closure and data deletion requests go through the Account Help Center. We retain records for the period required by state regulations, then remove personal data in line with applicable law.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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